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Diplomatic Language
Your success at work can hinge on your diplomatic abilities. How do you disagree politely, persuade tactfully, or communicate courteously?
Your success at work can hinge on your diplomatic abilities. How do you disagree politely, persuade tactfully, or communicate courteously?
This results-oriented seminar explores the language tools used by successful negotiators, diplomats, and executives. You will discover how to avoid giving accidental offense, and how adjusting word choice and viewpoint will impact the success of your communication.
The seminar reveals techniques that will help you to:
- Adjust the intensity of your language
- Clarify (or obscure) your point
- Say “no” with grace and style
- Respond forcefully but politely to attacks on your opinions
- Use diplomatic strategies in difficult situations
- Influence the decisions of managers
- Provide feedback to staff and colleagues
The skills highlighted in the seminar can be applied immediately to your emails, requests, negotiations, and relationships.