Email Etiquette

Many of us spend up to half of our work time writing email. But studies at one large corporation showed  that more than forty percent of work emails are understood differently than the sender intended. And disagreements flare up three times as frequently in email as in other modes of communication. Is your organization suffering from emails that hinder more than help a project?  Are your own e-mails frequently misinterpreted or cause offense? How can you change the email culture of your group, or at least change the most problematic behaviors? This workshop provides the solutions.

We examine the kinds of email, the types of email writers, and the essentials of an effective and properly understood email message. You learn how to avoid the most common errors, and how to defuse crises before clicking SEND. We will also:

• Develop an email technique that saves company time
• Avoid offending or misdirecting colleagues
• Set the right tone for your team and project
• Vary your email style for different purposes
• Accommodate multicultural and multilingual recipients in an organization

Bring your laptop to the workshop. You’ll sharpen your skills by improving typically problematic corporate emails.